Privacy Policy

Annam Aesthetics ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit annamaesthetics.com or make a purchase from us.

1. Information We Collect

Account & order information: When you create an account or place an order, we collect your name, email address, billing/shipping address, and payment details. Payment card data is processed securely by our payment provider (Razorpay) and is never stored on our servers.

Usage data: We collect standard web analytics data including your IP address, browser type, pages visited, and referring URLs. This is used in aggregate to improve our website.

Communications: If you contact us or subscribe to our newsletter, we store your email address and the content of your messages.

2. How We Use Your Information

• To process and fulfil your orders, including sending confirmation and shipping emails.
• To manage your account and provide customer support.
• To send you marketing communications if you have opted in (you can unsubscribe at any time).
• To improve our website and product range based on how customers use our site.
• To comply with our legal obligations under Indian law.

3. Sharing Your Information

We do not sell your personal data. We share it only with trusted third parties who help us operate our business:

• Delivery partners (name and address only, for shipping your order)
• Razorpay (payment processing)
• Google Analytics (anonymised website usage data)
• Email service providers (for transactional and marketing emails)

4. Cookies

We use cookies to keep you logged in, remember your cart, and understand how visitors use our site. You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features of the site.

5. Data Retention

We retain your order data for 7 years as required under Indian tax law. Account data is retained as long as your account is active. You may request deletion of your account at any time by emailing hello@annamaesthetics.com.

6. Your Rights

Under applicable data protection laws, you have the right to:

• Access a copy of the personal data we hold about you.
• Correct any inaccurate data.
• Request deletion of your data (subject to legal retention requirements).
• Opt out of marketing emails at any time using the unsubscribe link in any email.

7. Security

We use industry-standard security measures including SSL encryption, secure hosting, and regular security audits to protect your data. However, no method of transmission over the internet is 100% secure.

8. Contact

For any questions about this Privacy Policy or to exercise your rights, please contact us at hello@annamaesthetics.com. We aim to respond within 5 business days.